Experience Website-15 in Person — By Appointment at Our New York Showroom
Client Care · Payment

Secure, Simple, Your Way

Every payment is encrypted end-to-end and processed by certified payment partners. We never see or store your full card details.

Payment FAQs
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  • 256-bitSSL encryption
  • PCI-DSSCertified partners
  • InstantOrder confirmation
  • 0Card details stored
Accepted Methods

Ways to Pay

The exact options for your order are shown on the payment step of checkout.

  • Credit & Debit Cards

    Visa, Mastercard, American Express and major debit cards, with 3-D Secure verification.

  • Digital Wallets

    Pay in one tap with supported wallets on mobile and desktop.

  • Bank Transfer

    For high-value and bespoke orders. We share details and hold your piece while the transfer clears.

  • Cash on Delivery

    Shown at checkout only when it’s available for your address and order value.

Cash on Delivery

COD Conditions

ConditionDetails
AvailabilityOffered only for serviceable delivery addresses — checkout shows it automatically when eligible.
Order valueAvailable on orders up to a set limit; high-value and bespoke pieces require prepayment.
VerificationWe may call or message to confirm COD orders before dispatch.
At deliveryPlease have the exact amount ready; the parcel must be signed for and cannot be opened before payment.
RefundsCOD refunds are paid by bank transfer or as store credit once the return passes inspection.
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Security

Protected at Every Step

Your card details go straight to our PCI-DSS certified payment partners over an encrypted connection. They never touch our servers, and every transaction is screened for fraud.

  • 256-bit SSL across the entire site
  • 3-D Secure authentication with your bank
  • Automated fraud screening on every order
  • Invoices emailed instantly after payment
Privacy Policy
Questions

Payment FAQs

At the moment you place your order. Bespoke pieces may take a deposit first and the balance before dispatch.

Client Care

A Real Person, Always

Questions about a piece, an order or an idea? Our concierge replies to every message within one business day.

Contact Client Care Book an Appointment