Experience Website-15 in Person — By Appointment at Our New York Showroom
Client Care · Care Guide

Brilliance That Lasts a Lifetime

Fine jewelry is made to be worn. A few gentle habits keep every stone bright and every setting secure — for this generation and the next.

Book a CleaningCare FAQs
Diamond ring resting on a soft cloth beside a jewelry brush
  • LifetimeComplimentary cleaning
  • 6 MonthsSuggested inspection
  • 3 MinutesWeekly home clean
  • FreeProng check in atelier
Everyday Rituals

Wear It Well

Simple habits that protect metal, stones and settings between visits.

  • Last On, First Off

    Put jewelry on after lotions, perfume and hairspray, and take it off first at the end of the day.

  • Keep It Dry

    Remove pieces before swimming, bathing or cleaning. Chlorine and household chemicals dull gold and loosen settings.

  • Mind the Knocks

    Take rings off for the gym, gardening or heavy lifting — even diamonds can chip on a hard edge.

  • Store Separately

    Keep each piece in its own soft pouch or compartment so harder stones never scratch softer metals.

Hands gently polishing a diamond ring with a soft cloth
At Home

The Three-Minute Clean

Once a week, give your everyday pieces a gentle bath. It lifts the film of skin oils and lotion that makes diamonds look cloudy.

  • Soak for 2–3 minutes in warm water with a drop of mild dish soap.
  • Brush gently behind the stone with a soft baby toothbrush.
  • Rinse under warm running water — with the sink plug closed.
  • Pat dry with a lint-free cloth; let it air-dry fully before storing.
By Material

What Each Piece Needs

Different metals and stones ask for slightly different care.

MaterialClean withAvoidGood to know
DiamondsWarm soapy water, soft brushHarsh knocks, bleachGrease dulls sparkle fastest — clean weekly for full fire.
Yellow & Rose GoldMild soap, polishing clothChlorine, abrasive pastesRose gold warms with wear; a polish restores its glow.
White GoldMild soap, soft clothChlorine, toothpasteRhodium plating refreshes every 12–18 months — free for our pieces.
PlatinumWarm soapy waterAbrasive polishesDevelops a soft patina over time; we can re-polish to mirror.
Colored GemstonesDamp cloth onlyUltrasonic cleaners, heatEmeralds and opals are sensitive — ask us before any deep clean.
PearlsSoft dry cloth after wearWater, perfume, spraysStore flat and restring every few years if worn often.

Unsure about a piece? Send us a photo and we’ll tell you exactly how to care for it.

Jeweler inspecting a ring setting at the bench
In the Atelier

Complimentary, For Life

Every piece we make comes with lifetime cleaning and inspection. Bring it to the atelier or send it insured, and our bench jewelers will return it looking the day you first opened the box.

  • Ultrasonic and steam clean
  • Prong and clasp inspection under magnification
  • Re-polish and rhodium refresh for white gold
  • A written report of anything that needs attention
Book an Atelier Visit
Questions

Care FAQs

It’s safe for most solid diamonds in gold or platinum, but never for emeralds, opals, pearls or treated stones. If in doubt, bring it to us — it’s complimentary.

Client Care

A Real Person, Always

Questions about a piece, an order or an idea? Our concierge replies to every message within one business day.

Contact Client Care Book an Appointment