We understand plans change. Here is how cancellations work for orders placed with Website-15.
Ready-to-Ship Orders
You can cancel free of charge until your order is dispatched. Once dispatched, it can no longer be cancelled but can be returned under our 30-day Refund Policy.
Made-to-Order, Engraved and Bespoke Pieces
These are crafted just for you. They can be cancelled in full within 24 hours of ordering. After production begins, any deposit covers materials and work already completed and is non-refundable.
How to Cancel
- Contact Client Care with your order number as soon as possible.
- We confirm by email whether the order has already been dispatched.
- If it hasn’t, we cancel it and send a cancellation confirmation.
Refund Timing
Refunds are issued to the original payment method within 2 business days of cancellation. Your bank may take a further 5–7 business days to show the funds. Cash on Delivery orders cancelled before dispatch need no refund.
Cancellations by Us
Very occasionally we may need to cancel an order — for example if a piece is unavailable or payment verification fails. If this happens we notify you immediately and refund any amount paid in full.